Temporarily Disabling Credit Cards

9/15/17 UPDATE: the credit card option (Visa & Mastercard only) is once again live on our website!

July 12th, 2017, 3:45pm MT

Hello friends,

The Issue: We’re unfortunately writing to let you know about an issue we and the whole CBD/hemp extract industry are dealing with, specifically regarding our ability to process credit and debit cards. Over the last few years it’s become increasingly difficult to secure reliable, affordable, and domestic credit card processing solutions, and many accounts are in fact being shut down with funds being held for substantial periods of time. This is happening despite the fact that sales of industrial hemp are legal in the United States per Section 7606 of The Agricultural Act of 2014, better known as the 2014 Farm Bill, and several iterations of the Consolidated Appropriations Act, both of which remain in effect right now (not to mention federal court precedent which protects naturally occurring cannabinoids in industrial hemp).

We’re terribly sorry for the inconvenience, but today we will be disabling the credit card option on our website because we currently aren’t able to capture the charges. Please bear with us as we resolve this issue. We do have multiple new credit card processing applications being processed at the moment, and while they’re not ideal solutions, we do plan to have them up and running before the end of the month.

Current Acceptable Payment Methods: In the meantime, we have several reliable forms of payment that we’d really appreciate you using if you order from us in the near future: eCheck/ACH, checks, money orders, cash, or direct electronic transfers via your bank’s website (such as “Bill Pay”).

Via our website, eCheck/ACH is the only option for the moment. To use the other forms of payment mentioned above (money order, check, “Bill Pay,” etc.) please email or call (9a-5p MT) to place your order, as those options aren’t available on the website itself.

Solutions To The Issue: There is silver lining! This financial issue has become so paramount to the industry that it’s reached the highest levels of government. Less than two weeks ago a group of Senators wrote a letter hoping to ultimately give financial institutions the comfort they need to provide services to the legal industrial hemp industry.

There are also some pieces of federal legislation that were introduced this year that if passed would very expressly protect banks and other financial institutions regarding their engagement with cannabis related businesses, which is great, but quite honestly it shouldn’t have to come to that for Bluebird’s particular sub-industry since industrial hemp grown and marketed pursuant to the 2014 Farm Bill is completely legal and exempt from the Controlled Substances Act.

If you’d like to support our industry’s efforts in resolving this issue, you can call your state representatives in Congress and let them know you’re concerned that financial institutions are hesitant/unwilling to work with legal industrial hemp companies, and that you hope they will help to immediately fix the issue.

Thank you for your time reading this, and again we’re very sorry to have to share this unfortunate news with you. We and many others are working extremely hard to overcome this unjust obstacle. As always, please email or call us if you have any questions. We’ll be doing our best to get the credit card option back up on our site ASAP.

Brandon J. Beatty – Founder & CEO
Bluebird Botanicals

August 30th Update:

Credit Card Processing Accounts: we have been approved by several credit card processing companies, but so far they are off-shore accounts that a massive portion of the industry is unfortunately reliant on. Our leadership team is discussing whether we will choose to move forward with one of these or not. We still have pending applications with some more preferable options that have required a substantial amount of information from us and equally as much due diligence on their parts, and if we don’t get approved with any of these current pending applications we may pull the trigger on one of the off-shore accounts we’ve already been approved for.

eCheck: the eCheck option has been working very well for us, and for the vast majority of our clients. Unfortunately some banks (Bank of the West, all credit unions, and some others that we will list on the checkout page soon) don’t accept this type of eCheck transfer, even though it’s been perfectly legal for about fifteen years, the majority of domestic banks do allow for it, it’s as secure if not more so than credit cards, and it’s just as easy to use for online ordering as is using a credit card.

Invoice Order: In addition to the eCheck option, we’ve added an “Invoice Order” option on the checkout page for all customers to choose. When this option is chosen, no payment takes place in order to submit the order through the checkout page. You can just press the Submit Order button, and an email will immediately be sent to you with your order details, our bank account and payment information, and our physical address if you choose to pay by check or money order. You can pay with a money order or check, or you can electronically transfer the funds to our account (i.e. “Bill Pay,” “PopMoney,” or Wire Transfer). When payment is received, we will quickly thereafter move the order into processing. To expedite this, you can send your payment confirmation (screen shot or email confirmation) to our email: [email protected]

Bitcoin: We’ve also enabled a Bitcoin payment option on our website. If you aren’t already familiar with Bitcoin, you can learn about it by visiting our Bitcoin FAQ.

Regulatory update: The Industrial Hemp Farming Act of 2017 has been introduced in the House, and we’re seeking to add an amendment, among others, that would expressly protect financial institutions in regards to them providing services to industrial hemp companies. This bill probably has a better chance of passing than any other hemp related ones introduced this year, so we want to make the best of it. We are also pursuing other federal bills that if passed would solve many of our industry’s issues.

The Hemp Industry Association and Hoban Law Group, along with the industry, have filed two lawsuits against the DEA this year that are pending a ruling or trial in the 9th district federal court in San Francisco. One lawsuit seeks to get the DEA to change their stance on industrial hemp, specifically the content in their 2016 “Statement of Principles on Industrial Hemp.” They continually conflate our products with marijuana despite the fact that federal law excludes them from the Controlled Substances Act and defines hemp as a distinct plant. The other lawsuit seeks to hold the DEA in contempt of court for failing to follow 2004 court orders that permanently enjoined (banned) them from regulating non-narcotic industrial hemp. We expect a favorable outcome to these lawsuits, and regardless of any new law passed, a positive outcome to the lawsuits will likely make it easier to run a hemp business since so many agencies and institutions rely on the DEA’s guidance.

88 Responses to “Temporarily Disabling Credit Cards”

  1. antonia

    Well that is very unfortunate and will most likely cost you customers and sales. Right now Whole Foods and Earth Fare sell CBD oil and one can pay by credit card.

    It is sad for you and all your customers. The government has definitely infiltrated this arena and will do whatever it can to “fuck” over the distributor and buyer.

    More people now will go underground and make their own CBD oil.

    You have been a delight to work with and I have enjoyed and benefited by your product. I will need to go elsewhere as a result of this horrible and unfortunate circumstances.

    Hopefully your company will be able to remain standing.

    • Brandon Beatty

      Hello Antonia, thank you for sharing this sentiment. Indeed it will cost us in many ways. We hope that those who really like our company and appreciate our products will sympathize enough to stand strong with us, and help us by using forms of payment that are reliable for us, instead of bailing ship. Our online eCheck solution is easy and secure. We also take cash and checks. It’s sad to hear this… please reconsider going elsewhere. We have amazing products ready to ship, if you can simply use a form of payment that’s not a credit card.

    • James P Farrell

      Hi, I’m new to the FB group page and I have looked at your website as I made a poor choice buying a CBD product without doing the research. So I joined the group and have learned quite a bit. OK, my comment is this, It’s really just a minor inconvenience in the big picture. From what I know about your business and how you’re willing to work with folks that have financial difficulties, you truly provide a great community service, so the credit card issue will get resolved, and in the meantime, we can easily find alternative methods of payment. There certainly is no reason to leave and go elsewhere, but hey, some folks don’t put loyalty very high on their list. I’m not going anywhere, in fact the professional attitude that you present speaks volumes about you, so this makes me want to stay with you even more. Thank you.

    • Leah Salby

      I don’t see this as a huge issue. I’ve seen too many vendors online pumping their products. I did my research. You simply cannot replace quality and trust that easily. I’m staying right here. If people leave then I can order what I need and it will be more readily available. I see a rainbow in the storm.

      I have felt SO much better on these products. Thank you Bluebird. I shall remain a loyal customer.

    • Brandon Beatty

      Valerie, as Kendra said, Paypal doesn’t offer their services to the hemp industry. We would of course use them if they allowed us to. Unfortunately it’s not the easy for our industry, as most major U.S. institutions won’t currently work with us or our ‘competitors.’

    • Spencer Morris

      Right on. No problem with Echeck, and I hope you are saving on CC transactional fees to reinvest in the good work you do. I realy hope this does not impact your sales too badly, and that customers support your work around solutions which frankly are not a big deal. I pay most of my bills with ACH transactions.! Keep the farm work going. Thanks

    • Jill Mazzoncini

      E check is where you give your bank routing # & acct #, it’s easy & safe. I’ve used that method with several companies as well as Bluebird & it’s as easy as a cc. Keep up the good work Bluebird !! Love your products ! Thx

    • 4morein4mation

      I’m happy with your product. Your generously to my friend who makes under $12000.00 a year is tremendous! I applaud you for your kindness to her and many more! I don’t want to look elsewhere! I have no problem at all with echecks, I had my order in hand before the charge was removed from my checking account. Interesting! Thanks so much for producing a superior product I can promote! Thank so much!

  2. Brandon Beatty

    You can place an order by phone or email and use check, money order, cash, wire transfer or other direct electronic transfer. With the direct electronic transfer we’ll give you OUR routing and account number, so you don’t have to provide yours. Please call if you’d like to discuss: 720-726-5132. Take care!

  3. Wendy Smith

    Hi Brandon
    I am just about out of my first bottle of Hemp Classic 6X and just encountered the echeck problem with my credit union. I would love to just add you to my bill pay and be able to forward you the money that way any suggestions! Love the product by the way!

    • Brandon Beatty

      Hi Wendy, that would work perfectly. If you call or email to place an order we can provide our routing and account numbers to you, and whatever else you may need for Bill Pay (like maybe our email address). Thank you for your patience, and sorry for the inconvenience!

    • Carolyn

      My credit union bill pay does not allow place for routing or account numbers. Guess I am going to have to wait 5-6 days before my bitcoin loads in my account before I can purchase. This is so frustrating and I wish I had recourse against your credit card processing companies because they are causing harm to people and our pets. It this could be a class action I am in.

    • Brandon Beatty

      Complete (original and 6x) and Signature (original and 6x) products will all be back in in the next 2.5 weeks, some in less than a week. Our Classic and Classic 6x are in stock, as are our capsules products, vape, and isolates.

    • Brandon Beatty

      Hi Ally, unfortunately we can’t add PayPal as an option. If you’re not comfortable with eCheck/ACH you can pay by cash, check, money orders, or by simply doing a direct electronic transfer online. If you call or email to place an order, included with the invoice we can provide you with our routing and account numbers in order to initiate an online transfer, instead of you providing yours.

      And FYI if you did use our eCheck option we won’t see your routing and account number. Online ACH/eCheck is extremely secure, and the institution we use for this complies with all laws related to consumer privacy. The IRS itself uses ACH transfers, as do most other government agencies, for people to pay online.

    • Hey Brandon,

      Thanks for the quick reply & no worries re: crossing replies.

      I love your company & product but I need to think about this. Providing bank info is still unnerving to me. I don’t have much, but what I have, I can’t afford to lose.

  4. I have tried several times to purchase using the E check and each time it told me that my bank kicked it back. I contacted my bank since I have several reoccurring ACH payments each month and they said it wasn’t a problem on their end. When I tried it there was a 15% discount for using this payment form and now it is gone. Now what?

    • Rachel

      I have has the same problem. My bank says the e-check option should work, but it doesn’t. My only option now according to customer service is to call and then send a check. Yay, lol! It’s unfortunate. I am in tons of pain as I am out of oil. I guess at least I know these products work for me though! 😉

    • Update-
      I called and the helpful rep placed my order, sent the ban info. And I was able to set up a bank transfer by adding the infollowing in as a one time bill pay. Safe, secure, and not terribly hard.
      I’ll still be thrilled when credit cards are accepted again, but this worked for now!

  5. Amanda

    I’m a first time buyer and would like to buy some oil for me and my cat. I was going to purchase by ACH payment but now all the people on here have me scared to. So I’d like to know, how can I purchase by email?

    • Brandon Beatty

      Hi Amanda, you can send your requested order to [email protected] and we’ll send you an invoice by email. Then you can pay the invoice with check, bank transfer, etc. You don’t have to worry about ACH. It’s extremely secure and standard, hence the reason the IRS and most government agencies use it for online payment.

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